PAYMENT

The first nights fee will be required prior to confirmation.

The balance of the accommodation is due 14* days prior to arrival unless arranged with management.

We accept Visa/ MasterCard/Cash upon arrival.

(* Excludes Schoolies Accommodation)

BEST PRICE GUARANTEE

This applies to 3rd party websites.  It does not apply to rates shown on Solaire’s own website:

( www.solaireapartments.com.au)

BOND REQUIREMENTS

A bond is required for all bookings.

The bond requirements are as per below:

Off peak & Peak: Bond amount is $300 on credit card or $500 in cash

Schoolies Week 1 & Week 2: Bond amount is $800 per apartment

BOND REFUNDS

Bond will be refunded after the apartment has been cleaned & inspected.  Allow 1-7 working days.

CANCELLATION POLICY

An administration charge of AU $55 applies to all cancellations.

Within 14* Days of Arrival Date: Deposit Is Non-Refundable. For no-shows or cancellations upon arrival, 100% of monies are payable.

We reserve the right to cancel bookings should a rate be incorrectly quoted on our website.  In such instances the guest will be refunded 100% of any monies deducted.

(* Excludes Schoolies Accommodation)

CHECK IN PROCEDURE

Please note that our reception hours are as follows:
Monday-Friday 9:00 until 16:00
Saturday 9:00 until 11:00
Closed on Sundays and public holidays
Guests are required to present photo identification matching their credit card upon check-in. A Pre-authorisation form will need to be completed if the credit cardholder is not present at check-in. Check –in may be delayed until the required documentation is received.

AFTER HOURS ARRIVALS / LOCAL GUESTS

Guests arriving after office hours will be required to provide a photo of their photo ID and credit card prior to arrival. The self check-in procedure will be provided once the required documentation has been received.
Same day bookings arriving after office hours can only be accepted with management’s authorisation.

Local guests must arrive during office hours unless approved by management.

SPECIAL REQUESTS

Please note that all Special Requests are subject to availability. Additional charges may apply.

HOUSEKEEPING
Please note that housekeeping service is only offered for stays of 14 nights or longer & is subject to your rate category. You can request housekeeping at any stage at an extra charge.

ILLEGAL ACTIVITIES

We have a ZERO TOLERANCE Policy. Guests suspected of any illegal activities will be reported to the police & evicted with no refund.

 

SCHOOLIE BOOKINGS

The first night’s accommodation is required as a deposit & is non-refundable within 60 days prior to your arrival.

The balance of the payment is due 28 days prior to your arrival.

All refunds are subject to a $55 cancellation fee.

For NO SHOWS or cancellations upon arrival 100% of monies are payable.

A set check – in time will be sent out 7 days prior to your arrival.

Bond of $800 to be paid upon check -in

Photo ID’s required for all guests

House Rules must be signed by all guests

Completed Credit Card Authorisation Form if cardholder is NOT present

No cancellation fees apply for extra bedding if it is cancelled at least 14 days prior to arrival.